Rates, Terms & Conditions
General:
- All
rates are quoted and payable in ZAR (South African RAND).
- All
rates are quoted per person, per night and include 15% VAT.
- All
rates include accommodation and full English Breakfast but exclude a 1%
Tourism Levy.
- Hacklewood
Hill Country House reserves the right to amend rates should there be an increase
in VAT or any other statutory levies payable by the hotel.
Children Policy
- Children under 8 years by prior arrangement.
- For their own safety, children under the age of 8 years are not permitted to go on normal big 5 game drives.
- Babysitting facilities are available by prior arrangement at a cost of R75 per hour.
- Special game drives can be arranged for families with children younger than 8 years. There is a surcharge of R700.00 for a private game drive vehicle.
- When sharing with two full paying adults, children under the age of 3 years are accommodated complimentary in either a cot or a stretcher bed.
- When sharing with two full paying adults, children over the age of 3 years are charged the applicable child / 3rd person sharing rate.
Check-In and Check-Out Times
- Check-In time: 14h00
- Check-Out time: 10h00
Deposit / Payment Policy
Direct Guests:
- A 50% deposit is payable within 7 days of making the reservation to guarantee or confirm the reservation
- If the 50% deposit is not received by the hotel, the reservation will be cancelled
- The balance is payable 30 days prior to arrival
- If the reservation is made less than 30 days prior to arrival, 100% payment is payable within 2 days of making the reservation to guarantee or confirm the reservation
Peak Season (21 Dec – 10 Jan)
A 100% deposit is payable within 72 hours of making the reservation to guarantee or confirm the reservation
Groups
A reservation will be considered a group when a minimum number of rooms are booked as follows:
- The Beach Hotel & Pumba Private Game Reserve – Minimum of 10 rooms
- Hacklewood Hill Country House – Minimum of 6 rooms
- The Sands @ St Francis – Minimum of 4 rooms
- A 10% non-refundable deposit is due within 7 days of making the reservation to guarantee or confirm the reservation.
- The balance payment is due 60 days prior to arrival.
- The hotel requires a final rooming list and estimated time of arrival, 30 days prior to the group’s arrival.
Cancellation Policy
- 25% cancellation fee is payable if reservation is cancelled less than 30 days prior to arrival
- 50% cancellation fee is payable if reservation is cancelled less than 15 days prior to arrival
- 100% cancellation fee is payable if reservation is cancelled less than 7 days prior to arrival
Groups
- A 10% cancellation fee will apply to all group reservations cancelled
- 100% cancellation fee will apply if a reservation is cancelled less than 60 days prior to arrival
Peak Season (21 Dec – 10 Jan)
- 50% cancellation fee is payable if reservation is cancelled less than 60 days prior to arrival
- 100% cancellation fee is payable if reservation is cancelled less than 30 days prior to arrival