Central Reservations For accommodation enquiries	+27 (0)41 502 3050 reservations@pehg.co.za

Hacklewood hill Country House For general enquiries, including restaurant bookings	+27 (0)41 581 1300 infohacklewood@pehotels.co.za

Rates, Terms & Conditions

General:

All rates are quoted and payable in ZAR (South African RAND).
All rates are quoted per person, per night and include 15% VAT.
All rates include accommodation and full English Breakfast but exclude a 1% Tourism Levy.
Hacklewood Hill Country House reserves the right to amend rates should there be an increase in VAT or any other statutory levies payable by the hotel.

Children under 8 years by prior arrangement.
For their own safety, children under the age of 8 years are not permitted to go on normal big 5 game drives.
Babysitting facilities are available by prior arrangement at a cost of R75 per hour.
Special game drives can be arranged for families with children younger than 8 years. There is a surcharge of R700.00 for a private game drive vehicle.
When sharing with two full paying adults, children under the age of 3 years are accommodated complimentary in either a cot or a stretcher bed.
When sharing with two full paying adults, children over the age of 3 years are charged the applicable child / 3rd person sharing rate.

A 50% deposit is payable within 7 days of making the reservation to guarantee or confirm the reservation
If the 50% deposit is not received by the hotel, the reservation will be cancelled
The balance is payable 30 days prior to arrival
If the reservation is made less than 30 days prior to arrival, 100% payment is payable within 2 days of making the reservation to guarantee or confirm the reservation

A 100% deposit is payable within 72 hours of making the reservation to guarantee or confirm the reservation

A reservation will be considered a group when a minimum number of rooms are booked as follows:

The Beach Hotel & Pumba Private Game Reserve – Minimum of 10 rooms
Hacklewood Hill Country House – Minimum of 6 rooms
The Sands @ St Francis – Minimum of 4 rooms
A 10% non-refundable deposit is due within 7 days of making the reservation to guarantee or confirm the reservation.
The balance payment is due 60 days prior to arrival.
The hotel requires a final rooming list and estimated time of arrival, 30 days prior to the group’s arrival.

25% cancellation fee is payable if reservation is cancelled less than 30 days prior to arrival
50% cancellation fee is payable if reservation is cancelled less than 15 days prior to arrival
100% cancellation fee is payable if reservation is cancelled less than 7 days prior to arrival

A 10% cancellation fee will apply to all group reservations cancelled
100% cancellation fee will apply if a reservation is cancelled less than 60 days prior to arrival

50% cancellation fee is payable if reservation is cancelled less than 60 days prior to arrival
100% cancellation fee is payable if reservation is cancelled less than 30 days prior to arrival