Terms and Conditions

Reservations - Terms & Conditions

General:

  • All rates are quoted and payable in ZAR (South African RAND).
  • All rates are quoted per person, per night and include 15% VAT.
  • All rates include accommodation and full English Breakfast but exclude a 1% Tourism Levy.
  • Hacklewood Hill Country House reserves the right to amend rates should there be an increase in VAT or any other statutory levies payable by the hotel.

Children Policy:

  • Children under 8 years by prior arrangement.

Check-In and Check-Out Times:

  • Check-In time: 14h00
  • Check-Out time: 10h00

Deposit / Payment Policy:

  • A 50% deposit is payable within 7 days of making the reservation to guarantee or confirm the reservation
  • If the 50% deposit is not received by the hotel, the reservation will be cancelled
  • The balance is payable 30 days prior to arrival
  • If the reservation is made less than 30 days prior to arrival, 100% payment is payable within 2 days of making the reservation to guarantee or confirm the reservation

Peak Season (21 Dec – 10 Jan)

  • A 100% deposit is payable within 72 hours of making the reservation to guarantee or confirm the reservation

Cancellation Policy:

  • 100% cancellation fee is payable if reservation is cancelled 30 days or less prior to arrival

Peak Season (21 Dec – 10 Jan)

  • 100% cancellation fee is payable if reservation is cancelled 60 days or less prior to arrival