Hacklewood Hill Country House luxury accommodation in the Port Elizabeth
Hacklewood Hill Country House - Luxury accommodation in Port Elizabeth
African Pride Hacklewood Hill Country House
Central
Reservations

For accommodation enquiries

+27 (0)41 502 3050
reservations@pehg.co.za
   
Hacklewood hill Country House

For general enquiries, including restaurant bookings

+27 (0)41 581 1300
infohacklewood@pehotels.co.za

Rates, Terms & Conditions

General:

  • All rates are quoted and payable in ZAR (South African RAND).
  • All rates are quoted per person, per night and include 15% VAT.
  • All rates include accommodation and full English Breakfast but exclude a 1% Tourism Levy.
  • Hacklewood Hill Country House reserves the right to amend rates should there be an increase in VAT or any other statutory levies payable by the hotel.

Children Policy

  • Children under 8 years by prior arrangement.
  • For their own safety, children under the age of 8 years are not permitted to go on normal big 5 game drives.
  • Babysitting facilities are available by prior arrangement at a cost of R75 per hour.
  • Special game drives can be arranged for families with children younger than 8 years. There is a surcharge of R700.00 for a private game drive vehicle.
  • When sharing with two full paying adults, children under the age of 3 years are accommodated complimentary in either a cot or a stretcher bed.
  • When sharing with two full paying adults, children over the age of 3 years are charged the applicable child / 3rd person sharing rate.

Check-In and Check-Out Times

  • Check-In time: 14h00
  • Check-Out time: 10h00

Deposit / Payment Policy

Direct Guests:

  • A 50% deposit is payable within 7 days of making the reservation to guarantee or confirm the reservation
  • If the 50% deposit is not received by the hotel, the reservation will be cancelled
  • The balance is payable 30 days prior to arrival
  • If the reservation is made less than 30 days prior to arrival, 100% payment is payable within 2 days of making the reservation to guarantee or confirm the reservation

Peak Season (21 Dec – 10 Jan)

A 100% deposit is payable within 72 hours of making the reservation to guarantee or confirm the reservation

Groups

A reservation will be considered a group when a minimum number of rooms are booked as follows:

  • The Beach Hotel & Pumba Private Game Reserve – Minimum of 10 rooms
  • Hacklewood Hill Country House – Minimum of 6 rooms
  • The Sands @ St Francis – Minimum of 4 rooms
  • A 10% non-refundable deposit is due within 7 days of making the reservation to guarantee or confirm the reservation.
  • The balance payment is due 60 days prior to arrival.
  • The hotel requires a final rooming list and estimated time of arrival, 30 days prior to the group’s arrival.

Cancellation Policy

  • 25% cancellation fee is payable if reservation is cancelled less than 30 days prior to arrival
  • 50% cancellation fee is payable if reservation is cancelled less than 15 days prior to arrival
  • 100% cancellation fee is payable if reservation is cancelled less than 7 days prior to arrival

Groups

  • A 10% cancellation fee will apply to all group reservations cancelled
  • 100% cancellation fee will apply if a reservation is cancelled less than 60 days prior to arrival

Peak Season (21 Dec – 10 Jan)

  • 50% cancellation fee is payable if reservation is cancelled less than 60 days prior to arrival
  • 100% cancellation fee is payable if reservation is cancelled less than 30 days prior to arrival


 


 

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